Understanding our refund policy across all Picksy services
Last Updated: January 23, 2026
Posting Fees
Subscription & Fees
Posting & Commission Fees
At Picksy, we strive to provide exceptional service and value across all our platforms. This policy outlines the conditions under which refunds may be issued for Picksy Properties, Picksy Care, and Picksy Stays.
⚠️ Important: This policy covers only Picksy platform fees. Transactions between users (property sales, service payments, accommodation bookings) are handled directly between parties.
This refund policy applies to all three Picksy services: Picksy Properties (Posting fees for property advertisements), Picksy Care (service provider subscription and promotional fees), and Picksy Stays (accommodation Posting and booking commission fees).
Payments made for platform fees on Picksy are generally non-refundable once services are delivered. This policy is in place because our services (advertising space, platform access, and connections) are delivered immediately upon purchase.
Property Posting fees are non-refundable once the Posting is published and live on the platform.
You are paying for advertising space and visibility, not for guaranteed inquiries or sales. The service is considered delivered once your property Posting is published.
You may edit or update your Posting details at any time during the active period without additional charges. However, Posting fees cannot be refunded even if you choose to remove the Posting early.
Monthly or annual subscription fees for service providers are non-refundable once the billing period begins.
Premium placement and featured Posting fees for service providers are non-refundable once activated.
Picksy does not process or mediate payments between property owners and service providers. Any disputes regarding service quality, pricing, or refunds for services rendered must be resolved directly between the parties involved.
Accommodation Posting fees and promotional fees are non-refundable once the Posting is published.
Platform commission fees on bookings are non-refundable once the booking connection is facilitated.
Picksy does not process or hold payments between guests and hosts. Refunds for accommodation bookings, cancellations, or disputes must be handled directly between guests and hosts according to their individual cancellation policies.
Each accommodation host sets their own cancellation and refund policy for guest bookings. These policies are displayed on the Posting page and are independent of Picksy's platform fees.
Payment was charged due to a technical error on our platform (e.g., system malfunction during checkout).
The Posting or service was not published or activated due to a system issue on Picksy's end, despite successful payment.
You were incorrectly charged multiple times for the same service or Posting.
Charges made without your authorization due to account compromise (subject to investigation).
For certain services, if you request cancellation before your Posting goes live and within 24 hours of payment, a refund may be considered on a case-by-case basis.
Low or no inquiries, leads, bookings, or connections through your Posting. We provide platform access and visibility only and do not guarantee specific results.
Mistakes in Posting content (wrong information, poor photos, incorrect pricing), wrong service package selection, change of mind after publication, or property/service no longer available.
Posting removal or account suspension due to violations of our Terms of Service, fraudulent activity, or prohibited content.
Posting fees after the Posting has been live for 48 hours, expired Posting periods, custom promotional services already delivered, featured placements that have been displayed, subscription periods already started, or consultation services already provided.
Disputes between users (property buyers/sellers, service providers/clients, hosts/guests). These must be resolved directly between the parties involved.
Market conditions, economic changes, competitive pricing, seasonal demand fluctuations, or changes in local regulations affecting your Posting.
Contact our support team at support@picksy.lk with: Your account email, Transaction ID or payment reference, Service type (Properties/Care/Stays), Detailed explanation of the issue, Supporting documentation (payment receipts, screenshots).
Our team will review your request within 3-5 business days and determine eligibility based on this policy.
You may be asked to provide additional documentation or evidence to support your refund claim.
You will be notified via email once a decision has been made regarding your refund request.
If your refund is approved, it will be processed to the original payment method used for the transaction.
For payments made via bank transfer, refunds will be processed back to the account from which payment was received. Please provide your bank account details.
Approved refunds are processed within 5-7 business days. Bank processing times may vary and can take an additional 3-5 business days to appear in your account.
In certain circumstances, partial refunds may be offered at Picksy's discretion (e.g., prorated refunds for subscriptions).
This policy covers only Picksy platform fees. It does not cover transactions between users (property purchases, rental payments, service fees, accommodation bookings).
Users are responsible for understanding what they are purchasing and reading all terms before completing payment.
All refund requests are evaluated individually. Picksy reserves the right to approve or deny requests based on the specific circumstances.
Picksy's decision on refund requests is final. However, you may appeal by providing additional information or documentation.
Contact our support team with your order details and supporting documentation
Email: info@picksylk.com
Phone: +94 76 343 6872
📋 Please include: Transaction ID, Service Type, Payment Receipt, and Detailed Explanation